Social media usage guidelines

Our aim is to inform you of what is happening in the MidCoast Council region, update you on Council projects and events, ask for your advice or opinion and alert you to breaking news.

We welcome your comments and do not discriminate against any views. We encourage you to openly discuss and share your opinions in a respectful manner.

Follow us on the following social media channels:

Our principles

We are committed to upholding and promoting the following principles of social media engagement:

Openness – our social media platforms are placed where anyone can share and discuss issues that are relevant to our Council and the community we represent and serve

Relevance – we will ensure our social media platforms are kept up to date with informative content about our Council and community

Accuracy – the content we upload onto our social media platforms and any other social media platform will be a source of truth for our Council and community and we will prioritise the need to correct inaccuracies when they occur.

Respect – our social media platforms are safe spaces. We will uphold and promote the behavioural standards contained in this policy and our Council’s code of conduct when using our social media platforms and any other social media platform.

Moderating our page

We encourage you to discuss and share your opinions on the things we post and welcome your comments, however we do moderate our page to ensure comments, photos, videos, etc do not contain anything that is:

  • is defamatory, offensive, humiliating, threatening or intimidating to council officials or members of the public,
  • contains profane language or is sexual in nature
  • constitutes harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory
  • contains content about the Council, council officials or members of the public that is misleading or deceptive
  • breaches the privacy of council officials or members of the public
  • contains allegations of suspected breaches of the Council’s code of conduct or information about the consideration of a matter under the Procedures for the Administration of the Model Code of Conduct for Local Councils in NSW,
  • violates an order made by a court
  • breaches copyright
  • advertises, endorses or solicits commercial products or business,
  • constitutes spam
  • would be in breach of Facebook Statement of Rights and Responsibilities (http://www.facebook.com/terms.php)

Comments that contravene these requirements will be deleted. Repeated incidents may result in a user being banned or blocked from our page.

Right of review

Users who have their comments removed or are banned or blocked from the page do have a right of review.

If you have a comment removed, or are banned or blocked from our page, you can request a review of this decision. This request must be made in writing to the General Manager and state the grounds on which the request is being made.

This can be sent to the General Manager, PO Box 482, Taree 2430 or emailed to council@midcoast.nsw.gov.au with the subject line ‘review of social media ban’.

Privacy

We advise users not to provide personal information via comments on social media. If you wish to share particular details please do so via email to council@midcoast.nsw.gov.au

Comments may be moderated to ensure personal information is not contained.

Click here for details on our privacy statement.

Monitoring

This platform is monitored during business hours, Monday to Friday. During emergencies it may be monitored outside of these hours, however the community should not rely on this and always get their information from the official response agency, NSW Police, SES, RFS.

Complaints

This platform is not the place to make complaints about Council or Council officials. Click here to make a complaint.