Before you start putting items out for collection, please note the following:
Can it be re-used? All general waste we collect during the clean-up is buried in our landfills so if anything is suitable for re-use please try to find it a new home. Think about your neighbours and friends, or try an online service such as Gumtree or Buy Swap and Sell.
Is it sorted? Your waste must be separated into two separate piles - one for scrap metal and whitegoods, and one for general waste
Will it fit into a trailer? Your total load (ie both piles) must fit into a standard (7’x4’) level box trailer (2 cubic metres)... if not, it won’t be picked up
Is it manageable? Individual items must not exceed 30kg
Is it secure? To avoid windblown littering, loose items must be tied securely into bundles with rope or string (not wire), or contained in sturdy boxes (no plastic bags)
Is it in the way? Your waste must be placed neatly on the kerb or roadside where your bins are normally collected, and should not obstruct the footpath or roadway
Is it on time? Make sure your waste is out on the dates specified for your zone, as our trucks will not return at a later date to collect it - refer to the schedule to determine when yours should go out
Is it illegal? Don’t put your waste out earlier than shown on the schedule – this will be considered illegal dumping and you could be fined. And don't leave items out after the collection has finished in your zone - our contractor has the right to reject any material they consider unacceptable, and it is your responsibility to remove them within 24 hours (penalties apply)
What is accepted? See the above tabs for an outline of what will be accepted and what will not. Contractors will not sort through your piles, so one unacceptable item may mean your entire pile is not collected.
Need more info? Call our Customer Service Team on 1300 290 763.