Report and request

You can find links to some of the most common things you might need to request and report on this page. After submitting the form, you are provided with a request number you can use to follow up your enquiry. If you would like to talk to a customer service officer, please call us on 02 7955 7777.

Rates, payments and concessions

Do you have an enquiry about your rates or water account? Including updating your contact details, payment arrangements, emergency water use rebates, contacting your neighbour and accounts payable enquiries.

Building and development

Request a building or driveway inspection, enquire about environmental considerations, or land planning use.

Roads, bridges & footpaths

Report issues with our roads, carparks, footpaths and bridges.

Waste, recycling and bin services

Request changes to a service, change bin size, order a new bin, report a missing or stolen bin, report illegal dumping or enquire about our waste management facilities.

Cemeteries

Contact us regarding cemetery reservations, burial enquires, plaques and monuments, cemetery maintenance or family history.

Pets and animals

Report stray animals, excessive barking, dog attacks or deceased animals or register your pet or express interest in animal adoption.

Events, markets and vibrant spaces

Find out about holding an event or market, vibrant spaces registration and footpath activities.

Buildings, parks and playgrounds

Report general or non-urgent maintenance to public amenities, buildings, or playgrounds, including graffiti removal or vandalism.

Parks and sporting facilities

Let us know about issues with maintenance or mowing at our sporting facilities, parks and reserves, or make a sporting group enquiry.

Health and safety

Report noise, air, land and water pollution or enquire about food, hair and beauty businesses, food safety, caravan parks and manufactured home estates.

Suspected illegal activity

Report suspected illegal activity such as abandoned vehicles, items left in a public place, illegal parking or camping, illegal use of public spaces and beaches, illegal building activity or concerns with overgrown vegetation on private property.

Water and sewer

Report issues with water supply or water quality, request water meter maintenance and repairs, or report sewer odour, blockages or pressure system faults, including onsite wasterwater system enquiries or request a new water or sewer connection or enquire about recycled water schemes and applly to discharge liquid trade waste.