Doing business during COVID-19 restrictions

LATEST NEWS: Simplify mandatory record keeping: see the Service NSW tab below.

MidCoast businesses are tackling the challenge of COVID-19 restrictions head-on and we're here to help wherever we possibly can.

Below you'll find how to access a real person, here on the MidCoast who understands the local business environment. There's also information on economic stimulus packages that may be available to you, and a handy section to help keep you operating during restrictions, or start up again.

For tips and resources to help you manage your small business during the crisis and into the recovery phase see this advice from the Small Business Commissioner.

Make sure you are aware of the current public health orders.

The Fair Work Ombudsman has a good guide to workplace laws during COVID-19 restrictions.

We can also help you ensure your mandatory COVIDsafe plan and your implemented measures are complying with the public health order. Watch this video for information:

#shopmidcoast

Please register to be listed on the business directory. It's supporting a region-wide campaign and is the focus to keep locals shopping local.

Service NSW: simplify your business record keeping

Keeping records of those who enter a business is key to stopping the spread of COVID-19. It enables NSW Health to conduct vital contact tracing and stop the spread of COVID-19 within the community.

Now there's a new COVID Safe Check-in feature on the Service NSW app. Many businesses are already participating. When a customer uses the contactless QR code, their details are stored by NSW Health for 28 days so they can be contacted for tracing purposes, if required.

Once your business is registered, you will receive an email with your unique QR code - just display the QR code so customers can scan and register.

Businesses register here

Customers

Registering at some businesses is a COVID-19 requirement. It's vital to stop the spread of COVID-19 - NSW Health will be able to contact you quickly if needed to ensure outbreaks are contained.

The best way to register is via your Service NSW account.

Simply download the Service NSW app on your phone - you might already have it there with your driver's licence. 

Then look out for businesses that are displaying a Service NSW Safe Check-in QR code. When you scan, you won't even need to enter your details.

The attendance registers are kept on a secure NSW Government database and destroyed after 28 days.

The COVID Safe Check-in enables quick contact tracing if required. Keeping all of us safer.



Access advice right here on the MidCoast

Our economic development and tourism teams can work closely with you to provide support and information. We're not experts, but we can help refer you to government or other agencies for advice and assistance you may need right now:

  • information and advice - a friendly voice and ear at the end of the phone with a local perspective
  • referral point for Government support
  • we're undertaking daily research into health orders, restrictions and government support packages to ensure current information is available and distributed to key business networks 

Check out the links below for more information, or call our Business Liaison Service.

To access the Business Liaison Service, call 7955 7777 or email business@midcoast.nsw.gov.au

 



Economic Stimulus

Both the Federal and NSW State Governments have announced economic stimulus in the wake of the COVID-19 outbreak.

Small business owners should contact Service NSW Business Concierge or call 13 77 88 for personalised advice on financial and business support.

You can access financial assistance, eligibility and timing for new government support for Australian businesses at business.gov.au

If you are a small business or tourism operator, check out the Barrington Coast Business Hub for information about available support.

Local businesses adversely affected by COVID-19 can also access Council staff via our Business Liaison Service (see the first tab above) if you need help connecting with government support and advice to help navigate this difficult time.



Help to keep operating during COVID-19 

Navigating business operations during COVID-19 pandemic isn’t easy. These resources may be able to help you through:

Operating your business in accordance with guidelines

In addition to the links at the top of this page, visit Safe Work Australia's COVID-19 Resource Kit for industry specific information.

For food businesses, also check:

NSW Food Authority  

Food Standards Australia New Zealand 

Keeping your workplace environment healthy

Ensure physical distancing

Visit Safe Work Australia for practical ways to comply with physical distancing in your workplace.

Education

The Australian Government has provided free downloadable posters, social media images via a resource centre for you to create your own.

Safe Work Australia has a resources centre as well.

You can help to 'stop the spread' of COVID19 by communicating clearly the need to practice the three steps. Our Fact Sheet: COVID19(PDF, 115KB) provides the three steps to help stop the spread, plus links to the official sites for the correct up-to-date information on COVID19 as the situation changes.

The WHO fact sheet: Getting workplace ready for COVID19(PDF, 663KB) may assist you to take some simple measures in your workplace, sporting club or community group.

The NSW Health poster: hand washing(PDF, 102KB) is ideal for sticking up in public toilets or kitchens near the hand wash areas.

There are many more fact sheets, flyers and resources available on the website links above - they may be relevant for specific needs and organisations.

Guide to proper cleaning and disinfecting

Safe Work Australia has a guide to cleaning and disinfectingto ensure you meet standards.



Info for retail food businesses

Monday 1 June sees a number of rules change for pubs, clubs, cafes, restaurants and other hospitality businesses. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists are currently being developed by the NSW Food Authority and NSW Health to assist retail food businesses to comply. 

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

NSW Food Authority

NSW Food Authority - COVID19 Awareness Training

Food Standards Australia New Zealand  

Check the links above under "How to keep operating during COVID-19 restrictions".



Info for  hairdressers, beauty and nail salons

Monday 1 June sees a number of rules change for beauty, nail, waxing, tanning and hairdressing salons and other salon businesses. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists have been developed by NSW Health to assist business operators to comply.

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

Check the links above under "How to keep operating during COVID-19 restrictions".



Info for caravan parks and camping grounds

Monday 1 June sees a number of rules change for caravan parks and camping grounds. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists have been developed by NSW Health to assist business operators to comply.

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

Check the links above under "How to keep operating during COVID-19 restrictions".



Info for pubs, clubs, bars and breweries

Monday 1 June sees a number of rules change for bars, pubs, clubs and breweries. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists have been developed by NSW Health to assist business operators to comply.

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

Check the links above under "How to keep operating during COVID-19 restrictions".



What if someone appears to be ill at my workplace?

Follow these Safe Work Australia guidelines for employers if anyone in your workplace appears to be ill.



Further information

The Australian Government Department of Health has COVID-19 Factsheets

Answers to COVID-19 Frequently Asked Questions;

Factsheets specifically for travel, transport and hotel industries;

Resources specifically for employers so as to understand obligations to employees as sick and carers leave and remote work situations evolve.