Business help hub

Published on 22 May 2020

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MidCoast businesses are tackling the challenge of COVID-19 restrictions head-on and we're here to help wherever we possibly can.

Below you'll find how to access a real person, here on the MidCoast who understands the local business environment. There's also information on economic stimulus packages that may be available to you, and a handy section to help keep you operating during restrictions, or start up again.

#shopmidcoast

Please register to be listed on the business directory. It's supporting a region-wide campaign and is the focus to keep locals shopping local.


Access advice right here on the MidCoast

Our economic development and tourism teams can work closely with you to provide support and information. We're not experts, but we can help refer you to government or other agencies for advice and assistance you may need right now:

  • information and advice - a friendly voice and ear at the end of the phone with a local perspective
  • referral point for Government support
  • we're undertaking daily research into health orders, restrictions and government support packages to ensure current information is available and distributed to key business networks 

Check out the links below for more information, or call our Business Liaison Service.

To access the Business Liaison Service, call 7955 7777 or email business@midcoast.nsw.gov.au


Register to do business with us

We're inviting local businesses to register with VendorPanel Marketplace to access opportunities to submit quotations and proposals for Council business.

We're rolling out the VendorPanel Marketplace platform from 1 July 2020, replacing the former process for requesting quotations, proposals, tenders and expressions of interest.

The good news for business is that VendorPanel simplifies the quotation process, and is also used by many NSW and national public sector organisations. VendorPanel is widely used across NSW – so one registration means exposure to other councils and agencies and many procurement opportunities.

Registering will mean you can look for new business opportunities, a valuable tool as we emerge from COVID-19 restrictions.

If you’re already a registered supplier with Council, make sure you register on VendorPanel Marketplace before 1 July 2020, when Council will commence using the new platform.

If you are already a registered VendorPanel supplier, you might like to revisit your listing, ensuring you’re checked into Marketplace, and that your lists and categories are up to date.

How to register:

It’s FREE and only takes a couple of minutes. Once you have registered you will be able to add colleagues to your company profile. You and your colleagues must be registered to be invited to respond to new projects and opportunities and will then be able to submit quotes and proposals.

Visit the VendorPanel Marketplace to get started.

Need some help?

Click HERE for videos providing tips and tricks on getting set up quickly in Marketplace.

For any VendorPanel platform related issues, please contact VendorPanel Support via email support@vendorpanel.com.au or call 03 9095 6181.



Economic Stimulus

Both the Federal and NSW State Governments have announced economic stimulus in the wake of the COVID-19 outbreak.

Small business owners should contact Service NSW Business Concierge or call 13 77 88 for personalised advice on financial and business support.

You can access financial assistance, eligibility and timing for new government support for Australian businesses at business.gov.au

If you are a small business or tourism operator, check out the Barrington Coast Business Hub for information about available support.

Local businesses adversely affected by COVID-19 can also access Council staff via our Business Liaison Service (see the first tab above) if you need help connecting with government support and advice to help navigate this difficult time.



Help to keep operating during COVID-19 

Navigating business operations during COVID-19 pandemic isn’t easy. These resources may be able to help you through:

The latest information for all COVID-19 regulations in NSW is available here: NSW Government - Help us save lives

For tips and resources to help you manage your small business during the crisis and into the recovery phase see this advice from the Small Business Commissioner.

Make sure you are aware of the current public health orders.

The Fair Work Ombudsman has a good guide to workplace laws during COVID-19 restrictions.

Operating your business in accordance with guidelines

 All business must complete a COVID-19 Safety Plan in order to operate during the Public Health Order. There are templates for many types of businesses on the link.

In addition to the links at the top of this page, visit Safe Work Australia's COVID-19 Resource Kit for industry specific information.

For food businesses, also check the tab below.

Keeping your workplace environment healthy

Ensure physical distancing

Visit Safe Work Australia for practical ways to comply with physical distancing in your workplace.

Education

The Australian Government has provided free downloadable posters, social media images via a resource centre for you to create your own.

The NSW Health resource centre has a number of resources that may be of assistance.

Safe Work Australia has a resources centre as well.

You can help to 'stop the spread' of COVID19 by communicating clearly the need to practice the three steps. Our Fact Sheet: COVID19(PDF, 115KB) provides the three steps to help stop the spread, plus links to the official sites for the correct up-to-date information on COVID19 as the situation changes.

The WHO fact sheet: Getting workplace ready for COVID19(PDF, 663KB) may assist you to take some simple measures in your workplace, sporting club or community group.

The NSW Health poster: hand washing(PDF, 102KB) is ideal for sticking up in public toilets or kitchens near the hand wash areas.

There are many more fact sheets, flyers and resources available on the website links above - they may be relevant for specific needs and organisations.

Guide to proper cleaning and disinfecting

Safe Work Australia has a guide to cleaning and disinfecting to ensure you meet standards.



Info for retail food businesses

Monday 1 June sees a number of rules change for pubs, clubs, cafes, restaurants and other hospitality businesses. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists are currently being developed by the NSW Food Authority and NSW Health to assist retail food businesses to comply. 

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

NSW Food Authority

NSW Food Authority - COVID19 Awareness Training

Food Standards Australia New Zealand  

Check the links above under "How to keep operating during COVID-19 restrictions".



Info for  hairdressers, beauty and nail salons

Monday 1 June sees a number of rules change for beauty, nail, waxing, tanning and hairdressing salons and other salon businesses. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists have been developed by NSW Health to assist business operators to comply.

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

Check the links above under "How to keep operating during COVID-19 restrictions".



Info for caravan parks and camping grounds

Monday 1 June sees a number of rules change for caravan parks and camping grounds. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists have been developed by NSW Health to assist business operators to comply.

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

Check the links above under "How to keep operating during COVID-19 restrictions".



Info for pubs, clubs, bars and breweries

Monday 1 June sees a number of rules change for bars, pubs, clubs and breweries. 

These changes will require businesses to look at how they are operating and determine if they need to put other measures in place to meet the new requirements. This will be important both for businesses who have been operating throughout the COVID-19 pandemic, and those looking to reopen.

Comprehensive guidelines and checklists have been developed by NSW Health to assist business operators to comply.

Council’s Environmental Health Officers are available to provide guidance and support in relation to the developing requirements.

You are required to have a  COVID-19 safety plan

There's a full checklist to help you meet the COVID-19 safety regulations, as well as a template to produce your safety plan here:

NSW Government - helping business get back to work

For more information:

Check the links above under "How to keep operating during COVID-19 restrictions".



What if someone appears to be ill at my workplace?

Follow these Safe Work Australia guidelines for employers if anyone in your workplace appears to be ill.



Social media webinars for business

Webinar 1: How to make social media work for your business

Download the presentation.(PDF, 3MB)

Webinar 2: The importance of #HashTags

Download the presentation(PDF, 15MB)

Webinar 3 - Building and engaging with your audience

 

Download the presentation(PDF, 6MB)



Further information

The Australian Government Department of Health has COVID-19 Factsheets

Answers to COVID-19 Frequently Asked Questions;

Factsheets specifically for travel, transport and hotel industries;

Resources specifically for employers so as to understand obligations to employees as sick and carers leave and remote work situations evolve.