Update on Council services

Published on 02 September 2021

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MidCoast Council’s waste management facilities remain closed to the public, with some exceptions, while other services continue both online and over the phone as long as the NSW Government’s stay-at-home orders are in place.

General Manager Adrian Panuccio said he was pleased with how the organisation had adapted its services but acknowledged that there had been some confusion about the disposal of waste.

“Our waste management facilities have continued to accept commercial waste from businesses as well as waste from residents who don’t receive a kerbside collection,” he explained.

“Other than that, waste that poses a public health risk can be disposed of, but all other waste is not essential and will have to wait until the current public health order is lifted.”

Mr Panuccio asked the community to observe signage that had been placed around waste management centres and contact Council’s Customer Service Team if any further clarification is required.

“This isn’t the first time we’ve been through this so we have a detailed plan to ensure we continue to deliver, while protecting Council’s workforce, in line with any requirements of the State Government.”

Council’s customer service phone line continues to operate and a range of services are available online, to ensure the community can continue to do their business.

And while facilities, including customer service centres, libraries, visitor information centres, the Manning Regional Art Gallery and Manning Entertainment Centre, have had to close their doors, resulting in a number of staff working from home, essential services continue with COVID Safe measures in place.

“Our water, waste, sewer, works and maintenance services continue as a matter of public health and safety, along with essential inspections and regulatory functions.

“And while we don’t know how long this order will be in place, we appreciate the community’s understanding of the changes to our services during this time.”

See the full list of Council facilities and their operations below, and Council’s website and social media pages will continue to be updated with relevant information about the operation of Council facilities and services.

For further information regarding the stay at home restrictions visit www.health.nsw.gov.au/COVID-19 or contact Services NSW on 13 77 88 with your COVID related enquiries.

Service information

Customer Service Line: operating as usual 8.30am - 4.30pm 7955 7777

Online services:  operating as usual - Report / Request a service email us: council@midcoast.nsw.gov.au

Kerbside waste collection: operating as usual

Pounds: operating as usual for pound adoptions and urgent animal control

Parks / playgrounds / public toilets: open

Taree Airport: open – services provided by Pelican Air

Building Certification: operating as usual

Customer Service Centre (Yalawanyi Ganya 2 Biripi Way Taree): Closed for in-person assistance, contact us as above 

Lodging Development Applications: lodge online via the Planning portal on our DA  apply pages:

Gloucester Customer Service: open as per normal due to requirements of Service NSW And Services Australia

Stroud Customer Service:  closed for in person assistance, contact us by phone or online as above

Forster Customer Service:  closed for in person assistance, contact us by phone or online as above

Tea Gardens Customer Service: closed for in person assistance, contact us by phone or online as above

Libraries: closed - click and collect available - contact by phone – Gloucester 6538 5258, Forster 7955 7001, Taree 6592 5290 or email library@midcoast.nsw.gov.au

Manning Regional Art Gallery: closed contact by phone 6592 5455 or email art.gallery@midcoast.nsw.gov.au

Manning Entertainment Centre: closed 10am to 1pm Tuesday to Friday: (02) 6592 5466 email  box.office@midcoast.nsw.gov.au

Visitor Information Centres: closed contact by phone 1800 802 692 operating normal business hours or email tourism@midcoast.nsw.gov.au           

MidCoast Assist: closed for all centre-based activities, however operating to provide essential services, contact by phone 1300 65 88 30

Waste Management Centres, Tip Shops and Tuncurry Return and Earn: closed to general public, open usual business hours for commercial waste

YMCA Taree and Forster: closed

Gloucester Hydrotherapy Pool: closed

Council-managed Community Halls: closed