Streamlining DA enquiries
Published on 08 June 2018
MidCoast Council will introduce a new streamlined process for answering development enquiries from Monday 2 July, with the focus on improving customer service.
During normal office hours, Council's friendly customer service team is trained in planning matters and able to handle most planning enquiries.
"The change to our usual service will occur when an enquiry is complex and needs to be referred to a planner or building inspector" says Council's Manager - Development Assessment, Bruce Moore.
"We're introducing a specific time - from 8.30am until 10.30am every working day - where you will be able to speak to a planner or building inspector if your enquiry is too complex for customer service staff to answer."
In Forster and Taree offices, planners and building inspectors will be available in person. For the Gloucester, Stroud and Tea Gardens offices, you can either phone between 8.30am and 10.30am or make an appointment to see planners or building inspectors in person.
If you call for complex enquiries at other times, we will do our best to answer your enquiry by the end of the next working day. And don’t forget, you can make a DA enquiry at any time and any place, by visiting midcoast.nsw.gov.au/DAenquiry and completing the online form.
"We're making this change to streamline our development processes, and at the same time provide you with better quality DA decisions" says Bruce Moore.
Streamlining DA enquiries is part of our focus on providing quality customer service and helping you connect with Council in more effective and efficient ways.
For more information, please visit midcoast.nsw.gov.au/DAenquiries.