Doing business with Council, at home

Published on 27 July 2021

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With uncertainty around the COVID-19 pandemic continuing, there’s never been a better time to explore the range of contactless customer service points available when dealing with MidCoast Council.

Whether it’s making a payment, registering your pet, lodging a service request or tracking a development application, there’s no longer a need to visit Council’s customer service centre to complete your transaction over the counter. These services, and many more, can be handled easily from your own home, over the internet or by phone.

“While there’s nothing more we enjoy than welcoming the community into our customer service centres, their safety and that of our staff remains our number one priority”, explained Adrian Panuccio, MidCoast Council’s General Manager. “The first phase of integrating our online services was completed late last year and take-up by our customers has been pleasing”.

For those who are unfamiliar with Council’s online services, the Customer Service team is on hand to guide you through the process to complete your transaction as quickly and efficiently as possible.

“Annual property rate notices are currently being prepared, so now is a great time to think about the range of payment options available that will not only save you a trip to your nearest customer service point, but minimise the risks associated with face-to-face contact”.

Setting up a direct debit means you don’t have to transact manually at rates time ever again. Automatic deductions can be arranged either when your payment falls due, or in smaller weekly, fortnightly or monthly instalments.

Online payments can be made securely via MidCoast Council’s website and via BPay, while payments may also be made over the phone or by sending a cheque or money order in the post.

Visit www.midcoast.nsw.gov.au/rates for more information and to find a contactless option that suits you.

The 2021/22 rate notices, due for delivery to customers by the end of the month, reflect the new region-wide rating structure required to be in place for all merged councils from 1 July. An explanatory brochure will be included with the notice, but customers are encouraged to arrange a by-phone appointment if they are unsure about how the changes have impacted their individual circumstances.

“No matter what business you need to transact with us, call us before visiting and a member of our Customer Service team will happily walk you through the range of options available”, Adrian said.

Phone customer service on 7955 7777 during regular business hours, or use the search function on the Council website, www.midcoast.nsw.gov.au to find out all the ways you can do business with Council, without even leaving the house.