Customer Service Charter

Submissions closing on 10 June 2019, 04:30 PM

customer service

Putting our community at the heart of everything we do is a guiding principle for MidCoast Council.

We’ve developed a Draft Customer Service Charter, designed to ensure customers understand what they can expect from us and ensure consistency in the customer service experience.

The draft Charter outlines proposed service standards including response times for returning phone calls and replying to correspondence, through to Council’s commitment to honesty and transparency in dealing with customer enquiries.

Having a customer service charter in place provides accountability around meeting customer expectations and delivering a consistently high level of customer service. Your experience when you deal with us at the counter, by phone, or through correspondence is key to building strong relationships.

Please read the Charter, and we welcome your feedback via the form below before 4.30pm on Monday 10 June.

Email and postal submissions are also accepted.


Submissions can be made before 4.30pm on Monday 10 June:

  • by completing the online form below
  • by emailing
  • by mail, addressed to the General Manager, MidCoast Council, PO Box 450, Forster NSW 2428

When making your submission, please include the submit code “Customer Service Charter”, and provide your postal address.

Click here to view form.