The integration of the customer service functions of Council and MidCoast Water Services is a vital step in delivering more efficient services to our customers.
Across MidCoast Council, dedicated teams are working on 20 major integration projects that bring together important organisation functions. The integration of the customer services functions of Council and MidCoast Water is one of these projects. This move is the first step in providing the community with one service point for all council enquiries.
The teams will be working together to provide business as usual from Tuesday 3 April. Other than a new location for all current water and sewer services, there will be little change to the service customers currently experience.
The new customer service team will be focussed on putting customer needs first while they work on integrating council and water business across the organisation in the months following the move.