Bringing customer service together

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You can now access a single customer service centre in Forster and Taree for all your Council and water enquiries.

The MidCoast Water Services offices in Muldoon Street Taree and Breese Parade Forster are now used as office space for non-frontline Council and Water Services staff.

One customer service centre in each town - at the Council offices in 4 Breese Parade Forster and 2 Pulteney Street Taree - now provides all customer service for council and water enquiries.

 

Same friendly faces: the MidCoast Water Services customer service team continues to assist you with all your water enquiries.

Same great service: All current water and sewer services are available from MidCoast Council offices in Forster and Taree.

Same phone number: 1300 133 455 Water Services customer service line remains the same, and will continue to operate 24/7 for emergencies and service difficulties.

Same ways to pay accounts: MidCoast Water Services accounts may also be paid at Australia Post, online or via Bpay.

The integration of the customer service functions of Council and MidCoast Water Services is a vital step in delivering more efficient services to our customers.

Across MidCoast Council, dedicated teams are working on 20 major integration projects that bring together important organisation functions. The integration of the customer services functions of Council and MidCoast Water is one of these projects. This move is the first step in providing the community with one service point for all council enquiries.

The teams now work together to provide business as usual. Other than a new location for all current water and sewer services, there is little change to the service. 

The new customer service team is focussed on putting customer needs first while they work on integrating council and water business across the organisation in the coming months.

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